FAQs

How long will my order take to arrive?

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation and email.  You will receive another notification when your order has been shipped at which point delivery time will be between 2 to 6 business days. 

What about if I am not happy with my purchase?

Please refer to our Refund Policy found here.

Are your products suitable for people with sensitive skin?

Yes!  All our products are designed with sensitive skin in mind.  In saying that, even natural ingredients can occasionally cause allergies so we always recommend doing a patch test over a 24 hour period just to be sure.  If any irritation such as burning, redness or itching occur please immediately discontinue use.  

Is it safe to use your products when pregnant or breastfeeding?

Yes!  All of our products are completely natural and safe to use when pregnant and/or breastfeeding. 

Are your products environmentally friendly?

We are doing our best to limit our impact on the environment.  Some of the ways we do this:

  • We only offer our products in fully recyclable and/or reusable glass and PET bottles
  • We keep our carbon footprint low by staying as local as possible; all our products are made just down the road from us on the Gold Coast and all suppliers are located within Australia
  • We use Sendle as our shipping carrier, meaning all deliveries are 100% carbon neutral
  • We stay away from soft plastics and traditional bubble wrap for protecting our products in the mail.  Instead we wrap our precious bottles in our signature eco-wrap; a cleverly designed (and attractive!) recycled kraft paper that has a honeycomb-like structure for protection.